Draft for review. This document is a working draft and is awaiting review by the company’s legal adviser.
Your trust matters to us. This policy sets out, in plain language, how Himalaya Dreams Pvt. Ltd. handles the personal information you share when you enquire about Himalaya Ananda.
1. Who we are
Himalaya Ananda is a senior living residential project by Himalaya Dreams Pvt. Ltd. (“Himalaya Dreams”, “we”, “us”, “our”), located at NH-334, Near Patanjali Yogpeeth, Opposite Crystal World, Haridwar, Uttarakhand.
This Privacy Policy explains what personal information we receive when you use this website (himalayaananda.com) or contact us about Himalaya Ananda, how we use it, and the choices you have.
2. Information we collect
We receive the information you choose to give us when you make an enquiry. This may include:
- your full name;
- your WhatsApp or mobile number;
- your email address, if you provide it; and
- anything else you voluntarily tell us in a WhatsApp message, phone call, email or during a site visit.
Please do not send us sensitive personal information, such as health records or financial details, through an enquiry unless our team has asked for it for a specific purpose.
3. How the enquiry forms on this website work
The enquiry forms on this website do not send your details to us directly. When you press “Continue on WhatsApp”, the website prepares a WhatsApp message containing the details you entered and opens WhatsApp on your device.
We receive your details only when you send that message in WhatsApp. If you close WhatsApp without sending it, your enquiry does not reach us through the form.
While you are filling in a form, what you type is held in the page in your browser so that it is not lost if you close and reopen the form. It is not saved on your device and is cleared when you leave or reload the page.
4. Why we collect information and how we use it
We use the information you give us to:
- respond to your enquiry and answer your questions;
- share the project information, pricing and availability details you ask for;
- arrange, confirm and follow up on site visits;
- keep a record of our communications with you; and
- meet legal and regulatory requirements that apply to us.
When you send us an enquiry, Himalaya Dreams Pvt. Ltd. uses the contact details in it to reply to you about that enquiry.
5. How we contact you
We may contact you by WhatsApp, phone call or email, using the contact details you have given us. If you no longer wish to be contacted, tell us at any time using the details at the end of this policy.
6. WhatsApp and external links
WhatsApp. WhatsApp is an external service that we do not operate or control. Messages you send us on WhatsApp, and the information WhatsApp collects when you use it, are subject to WhatsApp’s own terms and privacy policy, available at whatsapp.com/legal/privacy-policy.
Other websites. This website may link to other websites. We are not responsible for the content or privacy practices of websites we do not operate.
Our Cookie Policy explains the cookies and similar technologies involved.
7. Technical information
This website does not use analytics or advertising trackers. As with most websites, the service that hosts it may automatically record standard technical information, such as your IP address, browser type, the pages requested and the date and time of access, in order to deliver the website and keep it secure.
8. Who may see your information
Your information may be seen by:
- our employees and authorised sales representatives who handle your enquiry;
- service providers that support our communications and this website, such as messaging, email and hosting providers; and
- government authorities, regulators or courts, where we are required by law to disclose it, or where it is necessary to protect our legal rights.
9. Security and access
We take reasonable steps to limit access to enquiry information to the people who need it to respond to you. No method of sending or storing information is completely secure, and we cannot guarantee absolute security.
10. Retention and deletion
We keep enquiry information for as long as it is needed to respond to you and to maintain our records, and for any longer period required by applicable law. You may ask us to delete your information; we will act on such requests subject to any legal requirement to retain it.
11. Your rights
Depending on the laws that apply to you, you may have the right to ask us for access to the personal information we hold about you, to have it corrected or updated, to have it deleted, to withdraw your consent to being contacted, and to raise a concern about how it has been handled.
To make a request, contact us using the details below. We may need to confirm your identity first.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised, and the current version will always be available on this page.
13. Contact us about privacy
For privacy questions or requests, please contact us:
- Himalaya Dreams Pvt. Ltd. (Himalaya Ananda)
- NH-334, Near Patanjali Yogpeeth, Opposite Crystal World, Haridwar, Uttarakhand
- Phone / WhatsApp: +91 96253 44852
- Email: sales@himalayadreams.com
You can also reach us through the Contact Us page.